We have 24/7 call center support for receiving client complaints. They originate trouble tickets & follow up with appropriate persons for tracking the issue. They also follow up with the client upon any update.
The technical support team is available 24/7 for monitoring and troubleshooting.
The 4 nationwide zonal teams and central core team are available 24/7 for diagnosing any issue involving within the network routing, traffic flow problem, systems & security issue
For issues that are outside of our network and on the customer network side, we schedule on-site support during business hours from our 18 regional zones and 523 nationwide technical resource partners.